Strength by Diversity

Fresh perspectives

Helping new clients equipped with curious eyes of an outsider, instinctively triggers all sorts of questions in our minds. Is this a process everyone follows? How can the product be tracked all the way to the consumer? Is there a formalised stage-gate model for the project office? Etc.

ServiceCapital always offers an opportunity to share observations with our clients regardless whether we can do business or not. In this way our clients always gain from the time spent exploring opportunities together.

We share with care

When you engage with ServiceCapital, you benefit from insights from other industries ServiceCapital and its founder provided services for since 1995.

If ServiceCapital does not have insight within your industry, let’s establish whether there is have insights for your industry.

Actionable insight

Stepping from one industry into another makes cross-fertilizing insight very actionable surprisingly often. The reason we believe is rather simple: What is core competitive aspects of business in one industry, may be alien concept in another.

Taking these processes, skills and frameworks across industries matures organisations extremely fast… Simply by skipping the intermediate evolutionary steps, and fast-forward to the desired maturity avoiding.

Latest industry insights

With the two latest clients Norwegian and Circle K Europe, ServiceCapital has since incorporated in Norway added the Aviation and Retail industries as its latest additions.

Thanks fly out to the two latest clients Norwegian and Circle K Europe.

Insight by Industry

This graph illustrates the relative industry expertise of ServiceCapital and its founder gained since 1995.

Examples of insights gained

Finance

AI must move from pilots to production just as DORA, the AI Act, open finance and sustainability disclosure land at once. All on legacy core systems, with fintechs and big tech squeezing margins.

Let's talk about

One prioritised portfolio for regulation and AI, controls built in rather than bolted on, and a product range that earns its keep.

Telecom

Flat revenues, heavy fibre and 5G bills, and legacy networks to switch off without losing customers. Meanwhile consolidation and new B2B and IoT offerings fight for the same resources.

Let's talk about

Simpler catalogues and billing, legacy switch-offs that keep customers on board, and B2B and IoT offerings that hit the market faster.

Public

Citizens expect digital-first service, but budgets are tight, the workforce is ageing and NIS2 raises the security bar. AI is tempting, but must be transparent and responsible.

Let's talk about

Citizen journeys that work across departments, an organisation built for new ways of working, and modernisation that shows up as better service.

Wholesale

Brands sell direct, marketplaces cut out the middleman, and tariffs squeeze thin margins. Customers want digital ordering, live availability and traceability data.

Let's talk about

Services that make a wholesaler hard to replace, a fully digital order-to-cash, and a leaner assortment.

Professional Services

AI is eating the billable hour. Clients want to pay for outcomes, not time, and the classic pyramid talent model is under pressure.

Let's talk about

Pricing for outcomes, AI in delivery with quality under control, and a talent model where people and AI work side by side.

Medical Devices

MDR/IVDR makes re-certifying every legacy product expensive. Connected devices add cyber-security and AI rules, while buyers push hard on price.

Let's talk about

Which products to re-certify, merge or retire, product development with compliance built in from day one, and certification that stays on schedule.

Civil Aviation

Fuel mandates and emissions trading push up costs. Delivery delays, engine issues and parts shortages cap capacity, and disruption tests customer loyalty.

Let's talk about

Digital maintenance and tech-logs, operational excellence across fleet and network, and new ancillary revenue.

Retail

Price-conscious shoppers hop between channels. Retail media, loyalty data and EV charging promise new revenue, but need new skills, delivered consistently across stores and countries.

Let's talk about

New revenue streams from pilot to scale, one view of the customer across channels, and store processes that roll out market by market.

Manufacturing

Tariffs and geopolitics force footprint decisions, and digital product passports demand data products were never built to carry. Connected products open service models the organisation isn't ready to sell.

Let's talk about

Connected products with service business models to match, supply chains built for resilience, and footprint changes that land smoothly.

Energy (Oil & Gas)

Volatile markets, operators demanding lower emissions and more automation, and a wave of consolidation that leaves companies, products and systems to integrate worldwide.